Frequently asked questions

Open any tour page and submit the inquiry form with your travel date, guest count and hotel or pickup area. The team confirms live pricing, availability and pickup details against your specific date before anything is booked.

No. Submitting an inquiry requests confirmation only -- it does not create a booking or take payment. A booking is only confirmed once pricing, availability and pickup details have been checked and agreed for your dates.

Response times depend on which team is handling inquiries at the time. If you have not heard back and your travel date is close, follow up referencing the tour name and the date you originally submitted.

Prices depend on group size, season, exact pickup location and current operator availability, so every tour is shown as "Confirm price and availability" rather than a generic listed rate. You will always be told the exact price before you are asked to pay.

This is confirmed with you directly as part of your inquiry, alongside the price itself.

No. Price and availability are confirmed with you before any payment is requested.

Change, cancellation and refund terms are confirmed for your specific booking before payment, since they can vary by tour and operator. Ask about these terms in your inquiry if they will affect your decision to book.

Weather and operational contingencies are confirmed per tour. Raise this in your inquiry, especially for weather-dependent activities such as island boat trips, water sports or volcano sunrise tours.

Pickup coverage and any supplements depend on your specific hotel or accommodation area and are confirmed for each tour before booking.

Tours list an English-speaking driver or guide where this is part of the confirmed inclusions for that specific tour -- check the "What is included" section on the tour page, or ask in your inquiry.

Suitability, age, fitness and accessibility requirements vary by tour (for example, steep stairs at some island beach viewpoints, or rapids on rafting routes) and must be confirmed before booking. Share the ages and any mobility needs of your group in your inquiry.

50 tours across Ubud, Nusa Penida, Kintamani, Tanah Lot, Uluwatu, Bedugul and East Bali, plus airport transfer and private car charter services.

Tours are organized into 11 attraction types -- island tours, adventure and outdoor, volcano and scenic nature, water sports, culture and temples, family attractions and more. Browse by type on the attraction-type pages, or use search to find a specific activity.

Yes. Many guests combine tours across two or more areas (for example Ubud, Nusa Penida and Uluwatu) into a multi-day plan. Share your dates and the areas you're interested in in your inquiry and the team can help sequence the route.